Oct 22, 2021  
2020-2021 Catalog 
2020-2021 Catalog [ARCHIVED CATALOG]

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HOSP 100 - Introduction to Hospitality

5 credits

MATH 060 , READ 080  or instructor permission.

Explore the hospitality and tourism industry including lodging, restaurants, managed services, recreation, theme parks, clubs, and gaming entertainment; and assemblies. Learn universal service standards, customer service for guests and key elements of professional service delivery.

Theory Hours
5 theory hours.

Course Outcomes
  • Describe the interrelated nature of hospitality and tourism and the characteristics of the hospitality industry
  • Implement universal service standards
  • Discuss success in service and describe appraise approaches to successful service
  • Draw organizational charts for various divisions of a hotel
  • Identify key areas and tasks for front and back of the house operations
  • Summarize the skills required for concierge services
  • Discuss the structure of management and operations for theme parks, attractions, cruises and clubs
  • Describe different positions within and various activities related to the gaming entertainment

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