Dec 02, 2021
MEDAS 131 - Communication Skills for Medical Assistants
ENGL 095 with a grade of “C-” or better, or placement in ENGL& 101 or ENGL 150 .
Techniques for building the client/patient relationships. Emphasis is on therapeutic communications.
3 theory hours.
Vocational Program Course
Vocational program course.
MAERB Master Psychomotor Affective Competency Checklist Perform: Effective Communication
- Use feedback techniques to obtain patient information including:
- Respond to nonverbal communication
- Coach patients appropriately considering:
- cultural diversity
- developmental life stage
- communication barriers
- active listening
- nonverbal communication
- Demonstrate the principles of self-boundaries
- Demonstrate respect for individual diversity including:
- economic status
MAERB Master Cognitive Competency Checklist Concepts: Effective Communication
- Identify styles and types of verbal communication
- Identify types of nonverbal communication
- Recognize barriers to communication
- Identify techniques for overcoming communication barriers
- Recognize the elements of oral communication using a sender-receiver process
- Define the principles of self-boundaries
- Define patient navigator
- Describe the role of the medical assistant as a patient navigator
- Relate the following behaviors to professional communication:
- Differentiate between adaptive and non-adaptive coping mechanisms
- Differentiate between subjective and objective information
- Discuss the theories of:
- Discuss examples of diversity:
Acceptance into the Medical Assistant program required.
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