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Grays Harbor College values your voice and wants you to feel safe in expressing concerns or complaints. GHC is committed to maintaining an environment where students feel safe and supported in raising issues. The following steps outline how to escalate your concerns and complaints appropriately.
Step 1
If you have a concern related to a GHC course or department, first contact the instructor or staff member directly to discuss your concern. Propose possible solutions and work collaboratively to find a resolution that is satisfactory to both parties.
If you wish to speak with the supervisor of a GHC staff or faculty member, consult the college’s organizational charts, available on the President’s Cabinet section of the GHC website. Use the College Directory to locate appropriate contact information.
Step 2
If you are not able to find a satisfactory resolution, further steps in the complaint process are included in the student handbook, which will refer you to Washington Administrative Code 132B-120-220, Student complaint, grievance and grade appeal process. The full text of this procedure can be accessed at https://www.ghc.edu/concerns-and-complaints.
WAC 132B-125-500
Student complaint, grievance, and grade appeal policy and procedures.
The purpose of these procedures is to provide guidelines, which enable a student to express and resolve misunderstandings, complaints, or grievances in a fair and equitable manner. Students have the right to receive clear information and fair application of college policies, standards, rules and requirements and are responsible for complying with them in their relationships with college personnel. This grievance procedure emphasizes an informal resolution, which promotes constructive dialogue and understanding.
Step 3
If you are unable to resolve your complaint internally and would like to request intervention from an external agency, you may contact any of the following:
- The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. You may find information about the WSAC complaint process at https://www.ghc.edu/concerns-and-complaints
- The regional accrediting association for GHC is the Northwest Commission on Colleges & Universities (NWCCU), which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.
- The Department of Education from your current state of residence. A complete list of State Contacts by Location is available at https://www.ghc.edu/concerns-and-complaints
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