AUTO 107 - Service Writing for the Automotive Industry

8 credits

Prerequisites
Placement in MATH 060, ENGL 060, and READ 090.

Corequisites
INDT 101.

This course prepares you for the front-line position at a dealership or auto repair facility. Students will learn to write accurate shop repair orders and be able to quickly and efficiently analyze customer concerns. As a Service Consultant, you will play a key role in converting a customer’s description of a problem into a shop repair order and sale. The course work will develop a student’s understanding of the major automotive systems and their ability to communicate malfunctions to a customer. The proper calculations of repair costs and the completion of industry recognized digital repair orders will also be covered in the course work. This course prepares students for the ASE Automobile Service Consultant Certification Test (C1).

Theory Hours
3 Lecture hours.

Guided Practice Hours
10 Lab hours.

Vocational Program Course
Vocational Program course.

AA General Elective
May be used as a general elective in the AA degree.

Course Outcomes

Demonstrate effective communication with customers, technicians, and other co-workers
Demonstrate the ability to prepare an accurate repair order that clearly details customer information and service needs.
Demonstrate a basic understanding of business profit and loss
Accurately operate a POS (Point of Sale) system