BTECH 220 - Office Procedures and Ethics

5 credits

Prerequisites
BTECH 113 and BA 140 or instructor permission.

This is a finishing course for students taking the business technology curriculum. Instruction and practice of office standards, routines, and procedures are given. Telephone/FAX usage, mail processing, e-mail, communication, and human relations skills are included.

Theory Hours
5 theory hours.

Vocational Program Course
Vocational program course.

AA General Elective
May be used as a general elective in the AA degree.

Course Outcomes

Develop an understanding of the responsibilities, professional image, appropriate job attitude(s), and interpersonal relationships of the administrative assistant
To develop skills in completing tasks commonly performed in an office setting; including, answering the telephone, faxing, using e-mail, and reprographics
Enhance communication and interpersonal skills
Work independently and as a member of an internal team
Be resourceful in obtaining, organizing, evaluating, and managing information

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